Terms and Conditions Surgga33

By registering, logging in, or using any service offered by the Surgga33 platform (surgga33.com), you hereby agree to be bound by all terms and conditions stated in this document and referenced supporting documents, including the Privacy Policy and Responsible Gaming Policy.

These terms form a legally binding agreement between you as the user and Surgga33 as the platform operator. If you do not agree with any part of these terms, you are advised not to use the Surgga33 platform.

To be eligible to register and use the Surgga33 platform, you must meet all of the following requirements:

• Age 18 years and above on the date of registration.
• Not be on the self-exclusion list of any recognized responsible gaming program.
• Acting on your own behalf and not as a representative or agent of any third party.
• Not be an employee, major shareholder, or immediate family member of any Surgga33 employee.
• Deposits and wagers are made using legitimately obtained funds.

Each user is only permitted to have one (1) active account at Surgga33 at any one time. Registering multiple accounts using the same or different identities to circumvent restrictions or obtain duplicate bonuses is strictly prohibited.

Information provided during registration must be accurate, complete and up to date. Surgga33 conducts a Know Your Customer (KYC) process that requires players to submit:

• Valid identity card or passport (MyKad for Malaysian citizens).
• Proof of current address (bank statement or utility bill from the past three months).
• Additional documents if requested by the Surgga33 compliance team.

KYC verification must be completed before your first withdrawal can be processed. Surgga33 reserves the right to delay or reject withdrawals until KYC is fully completed.

Surgga33 accepts deposits and processes withdrawals in Malaysian Ringgit (MYR) via the following payment methods: DuitNow, FPX, Touch 'n Go, GrabPay and Boost. All transactions are processed securely through Surgga33's integrated payment infrastructure.

Deposit: The minimum deposit is MYR 30 per transaction. Funds are typically credited to your account within minutes. Surgga33 does not charge any fees for deposits.

Withdrawal: The minimum withdrawal is MYR 30 per request. Withdrawals to e-wallets are processed on the same day, while bank transfers take between one and three business days. Surgga33 does not charge any fees for withdrawals.

• Withdrawals must be processed through the same payment method used for the original deposit.
• Surgga33 reserves the right to request additional verification for large withdrawals.
• Withdrawal requests that fail KYC verification will be placed on hold until the review is complete.
• Surgga33 is not liable for delays caused by third-party payment processors.

Surgga33 offers various promotions and bonuses to registered members from time to time. Each promotion is subject to specific terms and conditions stated on the relevant promotion page. General terms applicable to all bonuses are as follows:

• Every bonus comes with wagering requirement (rollover) that must be met before a withdrawal can be made.
• Bonuses may only be claimed by members who meet the specified conditions (e.g., minimum deposit amount, specific deposit method).
• One account, one IP address, one device, and one payment method are eligible for a single bonus claim only, unless stated otherwise.
• Surgga33 reserves the right to cancel any bonus claimed through unauthorized or fraudulent means.
• Unused bonuses after the specified expiry period will be automatically forfeited.

All games offered on the Surgga33 platform — including Live Casino, slots, table games, and Bingo — are operated by internationally licensed software providers using Random Number Generators (RNG) certified by independent auditing bodies. This ensures every game outcome is random, fair, and cannot be manipulated.

Surgga33 is not liable for any losses arising from:

• Internet disruptions on the user's end during an active game session.
• Game results that have been validated and processed by the system before the issue report was received.
• Errors in a player's betting strategy.

In the event of a technical disruption affecting game outcomes, Surgga33 will review the game logs and make a decision based on valid system data. Surgga33's decision on technical matters is final.

Surgga33 operates a zero-tolerance policy against fraud, money laundering, and any illegal activity on the platform. Actions considered fraudulent or suspicious include:

• Using bots, automation tools, or artificial software to gain an unfair advantage.
• Money laundering through repeated deposits and withdrawals without any meaningful gaming activity.
• Collusion between multiple players to exploit the system (e.g., chip dumping in poker).
• Using another person's credit card or bank account details without authorisation.
• Manipulating or exploiting bugs or technical errors in the system.

Surgga33 reserves the right to suspend or close any account with or without prior notice under the following circumstances:

• Violation of any section of these Terms and Conditions.
• Submitting false verification or inaccurate information during the KYC process.
• Fraudulent activity or suspicious behaviour that violates Surgga33's security policy.
• Account closure or self-exclusion requested by the user themselves.
• Legal compliance requirements or instructions from competent authorities.

Valid account balances, after deducting any bonuses that do not meet the requirements, will be returned to the player via the original payment method within a reasonable timeframe subject to review.

Surgga33 is committed to protecting every member's privacy. The collection, use, and storage of your personal data is governed by Privacy Policy Surgga33, which forms part of these terms.

In summary, Surgga33:

• Collecting only the data necessary for account operations, KYC and payment processing.
• Storing data with 256-bit SSL encryption on secure servers.
• Not sell or rent personal data to third parties for marketing purposes.
• Data is shared only when required by law or to meet compliance obligations.

Surgga33 provides the platform on an "as-is" basis and makes no guarantee that the service will always be available without interruption or free from errors. To the extent permitted by law:

• Surgga33 is not liable for any loss or damage arising from the use of or inability to use the platform, including loss of data or anticipated profits.
• Surgga33 is not liable for service disruptions caused by third parties, including game providers, payment processors, or internet service providers.
• Surgga33's total liability to any user under any circumstances shall not exceed the amount deposited by the user in the thirty (30) days preceding the relevant incident.

Surgga33 is committed to the principles of responsible gaming. The platform provides tools that players can use to maintain control over their gaming activity, including deposit limits, loss limits, session time limits, temporary breaks, and self-exclusion.

Surgga33 does not intend to encourage excessive gambling or chasing losses. Players are reminded that:

• Gambling should be viewed as entertainment, not a source of income.
• Do not bet with money you cannot afford to lose.
• If you feel overwhelmed by betting activity, use the self-exclusion tool immediately or contact a relevant support organisation.

For more information on available control tools and support resources, visit the Responsible Gaming Surgga33.

Should any dispute arise regarding your use of the Surgga33 platform, you are encouraged to contact our customer support team first via live chat, available 24 hours a day. Our team will work to resolve the dispute within a reasonable timeframe.

If a dispute cannot be resolved through standard support channels, Surgga33 will refer the matter to an independent and impartial arbitration process. The arbitration decision is final and binding on both parties.

These Terms and Conditions are governed by the applicable laws of the jurisdiction in which Surgga33 operates. Any legal action arising in connection with this platform is subject to the jurisdiction of the relevant courts.